Please read the following details for conditional Return and exchange service to protect your rights and have a pleasant shopping experience.

Updated Return Policy for Electric Toothbrush Heads: October 30, 2023

Please be advised that due to product enhancements, the model of the electric toothbrush we previously offered has now been discontinued.

Before you proceed with any purchase of replacement brush heads, we strongly urge you to verify that the brush heads are compatible with your specific model of toothbrush.

It is imperative to note that should there be any discrepancies after placing an order, we will unfortunately not be able to offer refunds or accept returns.

Your attention to this matter is greatly appreciated. We sincerely thank you for your continued trust and patronage

30-day Risk-free Return/Exchange Policy

You have 30 days after signing for the package to contact us for a risk-free return/exchange. If your package has been delivered for more than 30 days, we will not accept any return or exchange requests.

Return Requirements

-Please show us videos of the entire package and your order number. If you receive a damaged, defective, or incorrectly sent product, don't hesitate to contact our customer support at support@sodentist.com before returning the item. We do not process any orders that are not purchased on sodentist.com.
-All sodentist units must be returned in the original packaging, including all accessories and user manuals.
-Purchased products can only be returned or exchanged in the country or region of purchase.
-If the return is due to the consumer's reasons, the consumer should bear the shipping cost. The exact shipping cost should be determined by the express company you select. If the return is caused by the sodentist, the products received are damaged or incorrect, and the consumer is not required to pay the shipping fee as a result. Consumers will not be charged a restocking fee if they return a product.

What if I Want to Cancel My Order?

Within 30 minutes after the order is successfully paid, the user can cancel the order in the order details. After cancellation, the payment amount will be refunded to your payment account within 1-2 business days. The exact time depends on your payment method; please wait patiently. To start a cancellation, you must contact us at support@sodentist.com. 

We will process your order as soon as possible; if it has not been processed for more than 24 hours, don't hesitate to contact us via support@sodentist.com.

Returns & Exchanges

To start a return or exchange, you can contact us at support@sodentist.com. If your return is accepted, we’ll send you a return shipping address and instructions on how and where to send your package. Our staff will process it within 5-7 business days after receiving the email. Items sent back to us without first requesting a return will not be accepted. Sodentist is not responsible for redelivery charges or non-receipt of goods if you fill in an incorrect or invalid shipping address. If you fill in the wrong shipping address, please get in touch with us within 24 hours to change it.

Return and Exchange Address?

Return address:

• Online Seller RMA  #88072619,  Ludwig-Erhard-Str. 2,  28197  Bremen, DE.
• Online Seller RMA,  18501 Arenth Ave  #88072619,  City of Industry  California  91748  US.

Note: Please return the item with the original packaging. All returns without prior communication will not be processed. If you have any further questions, don't hesitate to get in touch with our customer service team at support@sodentist.com. We will get back to you as soon as possible.